PRODUCTION SYSTEMS SOFTWARE SUPPORT
PRODUCTION SYSTEMS SOFTWARE SUPPORTCONTACT :: Karl Pond, Chief
MISSION :: To provide prompt,
courteous, accurate, professional and timely assistance via help
desk and programmable solutions for operational, maintenance,
product fixes, enhancements and data requests for production
systems while maintaining the integrity of production code and data
bases in addition to educating the internal and external users on
production systems in order to increase agency efficiency.
The Section Chief of Production Software Support acts as manager and resource manager for Agency Production Systems as well as mini-projects required by both agency and legislation. In addition, he is a resource manager for a staff of programmer analysts, help desk personnel and data base analysts with varying skills sets and expertise across numerous platforms.
The Section Chief of Production Software Support acts as manager and resource manager for Agency Production Systems as well as mini-projects required by both agency and legislation. In addition, he is a resource manager for a staff of programmer analysts, help desk personnel and data base analysts with varying skills sets and expertise across numerous platforms.