The schools and libraries universal service support program, commonly known as the E-rate program, helps schools and libraries to obtain affordable broadband.

Eligible schools, school districts and libraries may apply individually or as part of a consortium.  Funding may be requested under two categories of service: category one services to a school or library (telecommunications, telecommunications services and Internet access), and category two services that deliver Internet access within schools and libraries (internal connections, basic maintenance of internal connections, and managed internal broadband services). Discounts for support depend on the level of poverty and whether the school or library is located in an urban or rural area. The discounts range from 20 percent to 90 percent of the costs of eligible services.  E-rate program funding is based on demand up to an annual Commission-established cap of $3.9 billion.

The E-rate program is administered by the Universal Service Administrative Company under the direction of the FCC. Specifically, USAC is responsible for processing the applications for support, confirming eligibility, and reimbursing service providers and eligible schools and libraries for the discounted services. USAC also ensures that the applicants and service providers comply with the E-rate rules and procedures established by the Commission.

On December 11, 2014, the FCC took the next step in modernizing the E-rate program, by adopting the Second E-rate Modernization Order (see Order Summary), which sets out to maximize options for schools and libraries seeking to purchase high-speed broadband and adjusting the E-rate spending cap.


Since 1998, North Carolina's schools and libraries have received more than $650 million in E-rate discounts. The North Carolina Department of Public Instruction Connectivity Team offers the following free comprehensive E-rate training and support services to all preK-13 public schools in the state:

  • E-mail and telephone support in completing applications and program forms.
  • E-mail and telephone support in completing Compliance Reviews and Audits.
  • Updates and training at conferences, regional meetings, and onsite (depending on travel restrictions).
  • NC E-rate Listserv is used to communicate breaking news, updates, and weekly newsletters to designated school E-rate contacts across the state. To subscribe, e-mail Jeannene Hurley at Jeannene.Hurley@dpi.nc.gov with your name, organization and e-mail address.
  • Access to experienced internal and external network resources with working knowledge of the E-rate Program.
  • E-rate Specialists available for ad-hoc questions and assistance in navigating interactions with USAC and/or FCC.