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LAST UPDATED: OCTOBER 4, 2013
Number of Known Issue(s): 4
| DATE |
KNOWN ISSUES |
STATUS |
REFERENCE |
TIMELINE |
| Oct 03, 2013 |
Nine LEAs/charters reported outages - Asheboro, Brunswick, Research Triangle, Craven, Davidson, Rockingham, Chatham, Chapel-Hill Carrboro; Cleveland and Lincoln (slow). Root cause was server connection overruns because of high volume of PMRs being run. |
Server parameter changes are being implemented and should address this. |
|
Should be back to regular performance after Oct. 5-6 weekend maintenance. |
| Sep 26, 2013 |
Three LEAs reported performance slowness. One was related to stuck report. |
Performance slowness addressed. Update: LEA Implementation Project Managers (IPMs) are the designees to submit tickets directly to Pearson Hosting on server performance issues, therefore tickets should not be submitted to Support Center. |
|
All three LEAs operating normally to our knowledge. |
| Sep 25, 2013 |
Four LEAs reported intermittent performance problems today. |
All performance problems were escalated to Pearson. In some cases, unavailability lasted about 10-15 mins. Reminder: Report ALL outage incidents to homebase.incidents@its.dpi.nc.gov. Correction: LEA Implementation Project Managers (IPMs) are the designees to submit tickets directly to Pearson Hosting on server performance issues, therefore tickets should not be submitted to Support Center. |
|
All four LEAs up and running. |
| Sep 19, 2013 |
Some LEAs have been contacting individuals or divisions in the agency with outage reports. Results in delay in getting to the appropriate individual(s) to address. |
Report ALL outage incidents to homebase.incidents@its.dpi.nc.gov Correction: LEA Implementation Project Managers (IPMs) are the designees to submit tickets directly to Pearson Hosting on server performance issues, therefore tickets should not be submitted to Support Center. |
|
Solutions available. |
