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LAST UPDATED: DECEMBER 11, 2013
Number of Known Issue(s): 11
|Dec. 10, 2013||User in PowerSchool clicks on Schoolnet or NCEES link, and they get a 404 error, page not found. This issue has been reported in Yadkin, Hoke, Anson, Surry, and New Hanover as of 12/10/2013.||The PowerSchool identity provider service not answering properly. Pearson has identified 28 PowerSchool instances that have this issue. They are working to clear this up during the evening on Dec. 10, 2013.||Dec 11, 2013|
|Inside of PowerSchool, the Schoolnet link is missing.||Pearson has not yet identified the root cause but will be researching the issue further on the evening of 12/10/2013.||ASAP|
|Dec. 9, 2013||Currently a subset of the assessment items with images are not rendering correctly as a student is taking a test. The result is an error message that prevents students from completing an assessment online.||If teachers are planning on giving an assessment online, it is imperative that the teacher preview the assessment before giving an online test to students. If the teacher is able to preview it online, (s)he should be able to administer it to students online.
If your assessment does not work in preview, the work around is to turn on Manipulatives by taking the following actions:
- Go to Test Properties
- Click Edit Properties
- Go to Enable Tools and Manipulatives and click “Yes” radio button.
- Turn on one of the manipulatives.
- Preview the test. If the test displays in preview, your students will be able to take the test online.
If it does not work in preview, users should print answer sheets and give pencil-and-paper versions of assessments and use the ScanIt software to load the results into the system. Please alert us immediately if you experience this problem by emailing email@example.com. For more information on how to use ScanIt, you can find the presentation on how to use it or watch the recorded video at http://www.ncpublicschools.org/homebase/resources/videos/webinars/ or access the ScanIt User Guide link shown at right.
|ScanIt User Guide|
|Work around in place now. Pearson working on permanent solution.|
|When searching for individual assessment items within the Schoolnet item banks, users will sometimes get an error message.||Pearson is working to resolve this issue as a high-priority fix. Please alert us immediately if you experience this problem by emailing firstname.lastname@example.org.||ASAP|
|Nov. 7, 2013||Users from several LEAs reported very slow response time in Schoolnet this morning, 11/7/2013 for a few hours before 10:45 AM.||11/20/13: Pearson is continually working on addressing performance issues as a priority.
11/8/2013: End-users reported slow system response times today. Pearson is working to resolve the issues.
11/7/2013: Pearson identified the problem and corrected it at by 10:45 AM.
|Nov. 5, 2013||Several LEAs have reported problems with students taking assessments today. Some students are having trouble getting into Schoolnet to take the assessment while others have had issues with submitting assessments.||12/10/2013: Resolved with implementation of release 15.2 on 12/9/2013
11/20/2013: Fixes for the Assessment Admin module have been incorporated in Release 15.2. The upgrade to this release will be communicated once the release is ready for deployment.
11/5/2013: NCDPI is working with Pearson to diagnose and resolve the issue.
|Oct. 24, 2013||Some LEAs have reported that when building benchmark assessments, when they save an item, they get the Our Apologies error. However, when they reopen the assessment, the item indeed saved. They get the same result when deleting an item. They get the Our Apologies error, but when they reopen the assessment, the item was successfully deleted.||11/20/2013: Fixes for the Assessment Admin module have been incorporated in Release 15.2. The upgrade to this release will be communicated once the release is ready for deployment.
10/29/2013: NCDPI and Pearson have confirmed with LEAs that this issue has been resolved by the 10/24/2013 configuration changes.
10/25/2013: Pearson made some configuration changes on 10/24/2013 that may have corrected this issue. At present, Pearson has been unable to duplicate the issue following the corrected configuration. If you experience the Our Apologies error while creating a benchmark assessment, please log a ticket with the Home Base Support Center and include the following information: name and UID of the user creating the assessment, date and time of the action, LEA or charter school name, browser type and version, device type (laptop, ipad, chromebook, etc.), and network connection (hardwired, wireless, cellular) and a phone number where we may reach you.
10/24/2013: Pearson is evaluating the issue and has placed a very high priority on correcting it.
|Resolved for most end-users with release of 15.2 on 12/09/13. Pearson continues investigate for additional causes. Partially resolved 10/24/2013; issues have reappeared.|
|Oct. 22, 2013||Several LEAs have reported problems logging into Schoolnet and NCEES after logging into PowerSchool. Some LEAs receive a white screen, and others are receiving an error message that reads, opensaml..FatalProfileException error.||10/29/2013: Some LEAs still reporting intermittant login errors. Still seeing the opensaml..FatalProfileException error.
10/24/2013: Pearson believes that they have resolved the login problems as of 5:00 PM on 10/24/2013. Network Latency problems caused timeouts during single signon (SSO) to either Schoolnet or the Educator Evaluation System (NCEES). 10/22/2013: When you receive this error, please note the following information, and report it to the Home Base Support Center, UID and name of the user getting the error, the district, specifically what you were doing when you got the error, the browser type and version. Pearson needs this information in order diagnose the issues. Also, please include your phone number when you log the ticket. NCDPI will be contacting a few users to work with us directly until the issue is resolved.
|Partially resolved 10/24/2013. Continuing to collect information. Appears to be network timeout issues that are exasterbased by local network performance.|
|Oct. 15, 2013||When creating benchmark assessments, several teachers have reported problems with the test item numbering. For example, the test may be numbered 1, 5, 10, 11, 12, 15. Users have reported that they are able to correct the numbering when in private draft, but when they publish the test to make it Pubic, the numbering problem returns.||11/20/2013: Fixes for the Assessment Admin module have been incorporated in Release 15.2. The upgrade to this release will be communicated once the release is ready for deployment.
10/25/2013: This issue is scheduled for Release 15.2, which is currently scheduled to be in Production by 11/17/2013.
10/24/2013: This appears to be an intermittant problem, and Pearson is having difficulting consistently replicating. If you experience this problem, please log a detailed ticket with the Home Base Support Center.
10/15/2013: Pearson is working on correcting the issue.
|Targeted for 11/8/2013|
|Sep 17, 2013||Some LEAs have reported that some of their district staff are unable to build benchmark assessments in Schoolnet.||School and LEA data managers should ensure that the affected district staff members have been granted the appropriate Schoolnet roles for creating and administering assessments. Along with assigning the district staff a default role (Leadership or Staff), data managers will need to add the additional roles of Test Item Administrator and Access to Assessment Management.||Roles and Permissions|
|Sep 16, 2013||Schools and LEAs are having trouble getting the Scanit software to work with Schoolnet.||10/18/2013: Documented procedures for district testing coordinatores and IT staffs to use to set up local scanners to interface with Schoolnet and the Scanit software are located at the following link: http://www.ncpublicschools.org/docs/homebase/training/materials/schoolnet/classroom-benchmark/20131017-nc-scanit-guide.pdf
10/17/2013: On 10/18/2013, DPI posted documented procedures for district testing coordinators and IT staffs to use to set up local scanners to interface with the Scanit software, allowing districts to scan paper and pencil tests into Schoolnet.
9/17/2013: NCDPI and Pearson have worked with one LEA to successfully set up Scanit and then scan benchmark assessments for grades 3-12. NCDPI is working with Pearson to document directions to help LEAs and schools set up Scanit with Schoolnet.
9/16/2013: DPI is working with Pearson to rectify the issue and will document directions to help LEAs and schools set up Scanit with Schoolnet.
|NC ScanIt Guide|