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. Public Schools of North Carolina . . State Board of Education . . Department Of Public Instruction .

WEEKLY PERFORMANCE INDICATORS
(NOV 18, 2014)

Home Base Support Center (HBSC) weekly performance indicators.

INCIDENT MANAGEMENT

Ticket Submission & Resolution

Weekly submitted versus resolved Home Base tickets

SUBMITTED RESOLVED % RESOLVED
32131297.00%


Outstanding Ticket Resolution

Pre-Jan 10 submissions

RESOLUTIONS (WEEK) TOTAL TO DATE
0413

CALL CENTER


Weekly Calls & Average Wait Time

CALLS AVERAGE WAIT TIME (SECONDS)
197246 seconds

WEEKLY BACKLOG

684 tickets waiting to be picked up


TOP 5 ISSUES

Top five issue categories for the week

•  Data Collection – SAR
•  Instructional Tools/Content
•  Func – Enrollment
•  Student – Admission
•  Security/Login