NCDPI SUPPORT CENTER

The NCDPI Support Center is available to answer or resolve many of your technical issues or questions regarding applications which support the NC State Board of Education and public education in the K-12 environment.

* To contact the Support Center about a specific application, all designated lead customers can submit and manage requests for support using the ServiceNow web portal at: https://ncgov.service-now.com/sp_dpi

Training video for web portal: https://vimeo.com/327764163

Quick Reference Document: (docx, 22kb)

* To contact the Support Center by phone, please call 919.807.4357 between the hours of 7:00 a.m. - 4:00 p.m., Monday - Friday.


Additional Support

EDDIE - eddie@dpi.nc.gov

ERaCA

GDVS - gradsurvey@dpi.nc.gov

NCID

School Report Cards - reportcards@dpi.nc.gov